Gambling is entertainment with real money. At VegasHero we remind players that gambling can be addictive and we only accept customers aged 18 or over. Here are our control tools, the warning signs and the help resources.
Control tools
Request limits, a break or self-exclusion from the Responsible Gaming page of your account or through our support by live chat and email, available 24 hours a day.
| Tool | What it does | When to use it |
|---|---|---|
| Deposit limit | Cap per day, week or month | From day one |
| Session or time limit | Alert or cut-off when the time is up | If you lose track of time |
| Temporary break | Account block for days or weeks | After a losing streak |
| Self-exclusion | Long closure of the account, not reversible during the period | If gambling is no longer entertainment |
Self-exclusion and blocking on your device
If you need an extra barrier, request self-exclusion in your account and use gambling-blocking software on your device. Our support helps you activate it at any time.
Warning signs
- You play longer or with more money than decided.
- You deposit to recover losses.
- You hide the activity or lie about time or money.
- Gambling displaces work, study, relationships or bills.
- You feel restless when you cannot play.
If you recognise any of these signs, gambling may be becoming a problem: talk to one of the support services listed below or to a professional.
Setting a limit that holds
Choose the amount outside the session, with a cool head, from what is left at the end of the month after fixed costs and savings. Treat it as a ceiling, not a quota. For time, set an alarm at the start and close when it rings, even if you are winning; fast games, arcade, virtuals and game shows lengthen sessions without you noticing.
A bonus is a balance with conditions and can lengthen sessions: if stopping is hard for you, the question is not which bonus to pick but whether to keep playing. Use a break or self-exclusion and the support resources on this page.
Help resources in Canada
| Resource | What it offers |
|---|---|
| Provincial problem-gambling helpline | Free, confidential helpline in your province |
| Gamblers Anonymous | Peer support groups across Canada |
| Local addiction services | Counselling for players and families |
Talking to someone you trust also counts. Naming the problem is often the first step that works.
Minors
Only for players aged 18 or over. Do not share the account or leave open sessions within reach of minors; turn on the phone’s screen lock.
Frequently asked questions
From the Responsible Gaming page in your account or by asking our support by chat or email, available 24/7.
Yes: request it from your account or from our support; it applies per day, week or month.
Your provincial problem-gambling helpline, Gamblers Anonymous and local addiction services.