At VegasHero we offer 24/7 customer support: live chat for questions in the moment, email to keep a written record and a Help Centre with the most frequent questions. Our team speaks several languages.
Support channels
| Channel | When to use it | Where |
|---|---|---|
| Live chat | Immediate questions about account, bonuses or payments | “Live chat” button in the footer |
| Queries with documents or a written answer | Help Centre | |
| Help Centre | Frequent questions on registration, bonuses, payments and games | Site menu |
| Languages | Multilingual team | Chat and email |
| Hours | 24 hours, 7 days | All channels |
What to ask and in what order
- Minimum deposit, wagering, maximum bet and expiry of the bonus you are going to activate.
- Account currency, available methods and fees.
- Documents for identity verification.
- Limits and self-exclusion available in your account.
- Any question about a game, a table or a bet.
Save the chat conversation or ask for an answer by email: it will serve as a reference. Have your account email to hand and, for payments, the date and amount.
Help with responsible gambling
For limits, breaks or self-exclusion, write to the same chat or email: our team activates them in your account. In Canada you can also contact your provincial problem-gambling helpline.
Frequently asked questions
Yes: the site is available in English and our team speaks several languages, 24 hours a day.
By live chat from the site, by email or through the Help Centre.
Any time: support works 24 hours, 7 days.