Safer gambling at VegasHero: setting your limits
Safer gambling at VegasHero: deposit and time limits, cooling-off breaks, self-exclusion and the warning signs to watch for.
Gambling is entertainment that uses real money. VegasHero reminds every player that it can become addictive, and we accept customers aged 18 and over only. Below you will find our control tools, the warning signs to look out for and where to get help.
Tools to stay in control
You can set limits, take a break or self-exclude from the Responsible Gambling section of your profile, or ask our support team on live chat or email at any hour.
| Tool | What it does | Use it when |
|---|---|---|
| Deposit limit | A daily, weekly or monthly cap | From day one |
| Session or time limit | An alert or cut-off when time runs out | You tend to lose track of time |
| Time-out | Access paused for a set number of days or weeks | When losses start piling up |
| Exclusion | A long closure that cannot be lifted early | Gambling has stopped being fun |
Scroll horizontally to read every column
Self-exclusion and blocking on your device
Want a stronger barrier? Self-exclude in your profile and add gambling-block software to your phone and computer. Support can set the exclusion up whenever you ask.
Warning signs
- You play for longer, or spend more, than you intended.
- You deposit again to win back losses.
- You hide your gambling or lie about the time or money involved.
- Work, studies, people or bills start taking second place to gambling.
- Not being able to play leaves you on edge.
Seeing yourself in any of these? That can mean gambling is becoming harmful; talk to a professional or a dedicated support service.
Limits that actually work
Choose the number when you are not playing and are calm, using what remains at month's end once bills and savings are covered. It is a cap, not something to reach. For time, start an alarm as you begin and log off when it goes, even on a winning run; quick arcade, virtual and Super Show games make time slip by.
Bonus funds carry conditions and can stretch a session: when stopping is difficult, the issue is no longer which offer to take but whether to carry on at all. A break or self-exclusion, plus outside support, is the better path.
Protecting minors
Over-18s only. Keep your account to yourself, log out when children are around and leave your phone's screen lock switched on.
Key points
Send a request to support@vegashero.com or ask on live chat at any time of day; the account is closed as quickly as possible.
Yes, set it in your account or ask our support, per day, week or month.