Contacting VegasHero support
Our support team is available around the clock by live chat and email, backed by a help centre covering sign-up, bonuses, payments and games.
VegasHero offers customer service 24/7: live chat for quick questions, email at support@vegashero.com when you want a written record, and a Help Centre covering the most common queries.
Support channels
| Channel | Best for | Find it |
|---|---|---|
| Live chat | Instant questions on your account, bonuses or payments | Footer "Live Chat" button |
| Anything with attachments or needing a written reply: support@vegashero.com | Help Centre | |
| Help Centre | FAQs on sign-up, bonuses, payments and games | Site menu |
| Hours | 24 hours, 7 days a week | Every channel |
Scroll horizontally to read every column
What to ask, in order
- The minimum deposit, wagering, maximum bet and deadline of the bonus you plan to claim.
- Your account currency, the methods on offer and any fees.
- Which documents identity verification needs.
- The limits and self-exclusion options in your account.
- Anything you are unsure of about a game, table or bet.
Keep a copy of the chat or request the answer by email for your records. Have your account email ready, plus the date and amount for any payment query.
Help with safer gambling
For limits, time-outs or self-exclusion, use the same chat or email and our team will apply them to your account.
Key points
Through live chat on the site, by email to support@vegashero.com, or by looking in the Help Centre.
Whenever suits you: support never closes, day or night, all week.